430 Waterloo Street, Main Floor, London, Ontario N6B 2P2
Frequently Asked Questions
Answers to the Most Commonly Asked Questions
Are you a psychologist, can you diagnose, and prescribe medication?
We are not psychologists. We are Registered Psychotherapists. We can provide psychotherapy and perform assessments for treatment purposes, but we are unable to diagnose or prescribe medication.
Do I need a doctor’s referral to book an appointment with you?
There is no need to get a referral from your medical doctor. We accept self-referrals.
Are you taking new clients and how long is your waitlist?
We are currently accepting new clients for online video appointments. We do not have a waitlist at the moment.
Are your services covered by OHIP?
Counselling and psychotherapy services are not covered by OHIP, unless treatment is provided by a General Practitioner, a Psychiatrist or Nurse Practitioner with mental health training.
How many appointments will I need to complete my treatment?
Every person’s situation is different. On average a client may need from 6 to 12 sessions. However, some clients may require less than 6 sessions or longer-term therapy depending on their needs and the complexity of their symptoms.
Can you bill my insurance benefits provider directly for my therapy sessions or submit the benefits claim on my behalf?
We are unable to bill insurance companies directly for our services or submit benefit claims on clients’ behalf. Clients are required to pay for their online therapy sessions in advance by e-transferring funds to email@example.com or pay by credit card at each appointment. We email receipts of payment, which may be used to submit to benefit providers for reimbursement.
Do you offer evening and weekend appointments?
Our latest appointment during weekdays is at 5:00 p.m. Saturday appointments by phone and online video may be available on a case by case basis. Please inquire with your therapist about their weekend availability.